Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Since Simple Theory Co. works with print-on-demand and dropshipping partners, some items may ship separately if your order contains products from different suppliers. You will receive tracking information for each shipment as it becomes available.

Trendsi Products

  • Estimated delivery time: 5–14 business days after processing, depending on your location
  • Shipped from Trendsi's fulfillment centers within the US
  • Tracking will be provided by email once your order ships

Printify Products

  • Estimated delivery time: 10–20 business days after processing, depending on the product and print facility location
  • Printify items are made to order, so production time is included in the above estimate
  • Tracking will be provided by email once your order ships

Split Shipments

If your order includes both Trendsi and Printify products, or multiple items fulfilled from different locations, you may receive more than one package with separate tracking numbers. This is normal and does not indicate an error with your order.

Shipping Delays

While we do our best to provide accurate estimates, delivery times are not guaranteed and may be affected by carrier delays, high order volume, weather, or customs processing for certain areas. If your order is significantly delayed, please contact us at fc1812@gmail.com and we'll help track it down.

International Shipping

We currently ship Printify products internationally. Please note that international orders typically take 1–2 weeks longer than our standard US delivery estimates due to customs processing and international carrier transit times.

  • Printify (International): Estimated delivery time: 14–28 business days after processing, depending on destination and customs
  • Trendsi: At this time, Trendsi products are only shipped within the US and are not available for international orders

Customers outside the US may be responsible for any customs fees, import duties, or taxes charged by their country upon delivery. These charges are not included in your order total and are the customer's responsibility.

Lost or Missing Packages

If tracking shows your package as delivered but you haven't received it, please contact us at fc1812@gmail.com within 7 days so we can investigate with the carrier.